If you are experiencing issues with your Platemeter it may be a simple fix, before you send your Platemeter in for repair we highly recommend trying the below steps.
The most common repairs we receive are due to the Platemeter not being calibrated. Calibration is a simple process that you can complete in just a few seconds. Follow our calibration guides.
We have a range of how-to videos available that trouble shoot move common issues, these videos cover the following topics:
- Common faults and fixes
- Replacing the potentiometer cog
- Calibrating your Platemeter prior to the pasture walk
- Field calibration of your Platemeter
- Initial assembly of your Platemeter
- Charging the Platemeter
- Setting up the Platemeters app
You can also view our trouble shooting guide of common faults and fixes.
If none of the above options work, give us a call and we would be happy to troubleshoot over the phone with you. We may request you to send your Platemeter in for repair, please note the following models and their eligibility for repair.
Model and repair eligibility
|Brand||Eligible for Repair||Warranty||Comments|
|Farmworks||No||No||Unfortunately we no longer repair Farmworks counters due to age and unavailability of parts.|
|Ag Hub||Yes||No||Significant repairs are often required which can be more costly than upgrading.|
|Platemeters||Yes||Yes||Covered by warrant if purchased with in 1 year.|
Sending In Repairs
Please don't send back items for repair without contacting us first, as we need to assess the repair and provide important packaging and shipping information.
When sending in your Platemeter, please do not send the plate and handle unless they require repairing or replacing. If only the counter needs repairing, remove this from the shaft, otherwise send the shaft attached.
Send repairs to:
275 Cameron Road
Ph 0800 577 505
A standard service charge including return freight (in NZD) applies to all repairs.
If you are outside New Zealand you can contact your local distributor.